ABOUT

TECHNICAL SUPPORT BMT Support

BMtech System Co., Ltd. is designed to ensure the high availability, stable operation, and maintenance of corporate ICT resources.
We provide our clients with differentiated services and the latest technology on a regular basis.

  • Professional-Level Support Service
    Based on Original Technology

    BMtech System Co., Ltd. promises to quickly and accurately respond to problems that arise when delivering products based on the use of our original technology developed through R&D. Laboratory experts who worked to develop the technology help identify the cause of problems and provide clients with customized service and prompt follow-up processing.

  • 24/7 Professional Emergency
    Standby Support

    BMtech System Co., Ltd. has a specialized technical organization prepared for emergency situations that could have a significant impact on corporate ICT resources such as system failures and natural disasters. Our technical organization composed of disaster and fault recovery experts provides 24/7 emergency standby service to minimize damages and enable rapid recovery.

  • Special Professional Group Services

    We will organize a special group composed of the most appropriate technical personnel to provide precise diagnosis and follow-up maintenance services in the event a serious failure or urgent IT issue occurs during the operation and management process.

  • Systematic Technology Transfer and Training Support

    We provide structured, customized training for each target through a specialized technical training organization. We support our clients to ensure their own operation and maintenance capabilities are demonstrated within their respective organizations. We also provide regular training on the latest technology related to our products and promise to continuously transfer technology and foster experts in each field.

Technical Service Support Procedures

  • 01
    Request Technical Service
  • 02
    Receive Service Center Requests and Respond to Inquiries
  • 03
    Remote Technical Support
  • 04
    On-Site Dispatch/Failure Response
  • 05
    System Normalization
  • 06
    Precautionary Measures

Scope of Technical Service Support

  • Product Support
    • Designated location product installation and license issuance.
    • Product development and stabilization support.
    • Upgrade to the newest version of the product.
    • Transfer of product-related technology and provision of operation-related training services, etc.
  • Maintenance Support
    • Product patches and minor version upgrades.
    • Failure response and recovery support.
    • Regular and frequent inspections.
    • Provision of other operational and user support services, etc.
* Details such as content and cost of technical support services take precedence over related contract terms and may be subject to change depending on agreement.

Privacy Policy

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Refusal of Unauthorized Collection of Email Addresses

We refuse unauthorized collection of e-mail addresses posted on this website using e-mail collection programs or other technical devices, and please keep in mind that violations will result in criminal penalties under the Information and Communication Network Act

※ Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

* Article 50-2 (Prohibition of unauthorized collection of e-mail addresses, etc.)
  • No one shall collect e-mail addresses using a program or other technical device that automatically collects e-mail addresses from an Internet homepage where the intention to refuse collection of e-mail addresses is stated.
  • No one shall sell or distribute the e-mail addresses collected in violation of the provisions of Paragraph 1.
  • Anyone who knows that the collection, sale, and distribution of the e-mail address is prohibited in accordance with the provisions of paragraphs 1 and 2 shall not use it for information transmission.

* Article 74 (Penalty) A person who falls under any of the following subparagraphs shall be punished by a fine not exceeding 10 million won.
  • A person who displays, sells, or displays for sale in violation of Article 8 (4)
  • A person who distributes, sells, rents, or publicly displays obscene code, words, sound, image, or video in violation of Article 44-7 (1) 1
  • A person who repeatedly reaches the other party with code, words, sound, image, or video that induces fear or anxiety in violation of Article 44-7 (1) 3
  • A person who takes technical measures in violation of Article 50 (6)
  • A person who transmits advertising information in violation of Article 50-8 A person who collects, sells, distributes, or uses e-mail addresses for information transmission in violation of Article 50-2
  • A person who transmits advertising information in violation of Article 50-8
  • A person who fails to register changes in registered matters, transfer or acquisition of business, or report merger or inheritance in violation of Article 53 (4)
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